How can we help mechanics connect with drivers who need roadside assistance?

Pitstop is a platform where mechanics can connect with drivers whose cars have broken down and offer them assistance on small mechanical jobs like changing a tire.

CHALLENGE

Create a MVP that allows mechanics to offer assistance to drivers who need roadside assistance

WORKING GROUP

Myself, one other UX/UI designer, and a product manager

MY TASK

Usability Interviews

Defining Feature Set

High Fidelity Designs

Prototyping

PLATFORM

Mobile IOS App

TIMELINE

2 months

After workshopping with the CEO & Founder of Pitstop, me & my team mapped out user flows and created a feature set based on the CEO’s budget.

Based on the feature set & user flows, I designed the following high fidelity screens & prototypes

After I prototyped the flows above, me and another UX/UI Designer facilitated usability test to implement UI changes and back office policies

Payment Frequency

80% percent of users wanted to be able to change their payment frequency

Upload License Screen

80% percent of users asked for a way to upload their drivers license

Pictures of Finished Work

90% percent of users asked for a way to take pictures of finished work to ensure that it is clear that the job has been completed

Rate Mechanic Screen

75% of users wanted a way to rate their Mechanic

Cancellation Reason Drop Down

95% of users wanted a way to explain why they are cancelling a job so that they would not be penalized for doing so

Based on our user feedback and UI changes, I wrote a list of back-office polices that needed to be in place by the time of launch

Needs